Reference

Terms That Cover Your 590k Account

These terms set out what you agree to when you open and use a 590k account — from how deposits via bKash, Nagad, and Rocket are handled to what happens if your account needs to be reviewed.

Account RegistrationbKash, Nagad, Rocket Wallet RulesWithdrawal ConditionsAccount Suspension TermsEligibility by Region
590k Terms That Cover Your 590k Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about a transaction or account action, our support team handles terms-related queries directly. Wallet-specific questions — such as a bKash or Nagad deposit that did not credit — go through the same support channel with your transaction reference attached.

Team online

Live Chat

Open the chat window from your account dashboard. Paste your transaction reference for wallet queries so our team can pull the record without delay.

Email Support

Send terms or account disputes to our support address shown in the Help section. Include your registered mobile number and the date of the action you are querying.

Account Help Centre

The Help Centre inside your account lists common terms questions, verification steps, and wallet-linking procedures for bKash, Nagad, and Rocket.

HOW WE HANDLE THIS

Account Security and Policy Handling

These four points explain how 590k applies its terms in practice — from how your account data is stored to what triggers a policy review. We aim to be consistent and predictable so you always know where you stand.

Account Security

Login sessions use OTP verification to your registered mobile number. If a login attempt comes from an unrecognised device, we flag it and may prompt re-verification before allowing access.

Wallet Verification

Before your first withdrawal, we match your bKash, Nagad, or Rocket number against the name on your account. Mismatches pause the withdrawal until you submit a matching document.

Data Retention

We keep transaction records and account activity logs for as long as required by our operating obligations. You may request a summary of your account data through the support channel.

Terms Updates

When we update these terms, we post the revised version here with a note of what changed. Continuing to use your account after an update means you accept the revised terms.

Common Questions About These Terms

These are the questions we receive most often about how our terms work in practice. If your question is not here, the support team can clarify any clause directly.

Yes. Every transaction through bKash, Nagad, Rocket, or any other method on your account is covered by these terms. The wallet provider's own terms also apply alongside ours.

We will notify you via the contact detail on your account. Submit the document requested — usually a mobile wallet statement — and we process the withdrawal after the match is confirmed.

No. Your account is registered to you alone. Sharing access or allowing another person to transact on your account is a breach of these terms and may result in a suspension review.

Access depends on your local law and whether your region is eligible. We do not make eligibility decisions for you — check your local regulations before using the platform.

We post the updated version on this page and note what changed. If you continue using your account after we publish changes, that counts as acceptance of the revised terms.

Contact our support team via live chat or email with your registered mobile number. For disputes, include the date, the transaction reference, and the specific clause you are querying.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.