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How 590k Handles Your Personal Data

This Privacy Policy tells you exactly what data 590k collects when you use your account, make deposits through bKash, Nagad or Rocket, and browse the lobby.

Account data protectionbKash, Nagad, Rocket payment recordsCookie and device dataYour right to request deletionDirect contact for data queries
590k How 590k Handles Your Personal Data
DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to review, correct or delete the data 590k holds on your account, contact our support team directly. We aim to respond to all data-related requests within a reasonable timeframe. For payment data tied to bKash, Nagad or Rocket transactions, include your registered wallet number so we can locate the correct records quickly.

Live Chat Open the chat icon in your account dashboard at any time. Quote your registered email and we will pull up your data record.
Email Support Send your data request to our support address shown in the account settings page. Include your account ID for a faster response.
Account Settings Some data corrections — display name, contact number — can be made directly inside account settings without contacting support.
DATA HANDLING DETAIL

How We Protect and Manage Your Data

Data security at 590k works at the account level, not just at the network level. SSL encryption covers every session, every deposit request through bKash or Nagad, and every withdrawal verification step. We keep data only for as long as your account remains active or as long as applicable law in your eligible region requires us to retain financial records.

SSL Encryption

Every login, deposit and withdrawal request travels over an encrypted connection. This covers bKash, Nagad and Rocket payment flows as well as account form submissions.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account and payment records are held for the period required by applicable law in your region. Once that period ends and your account is closed, we delete personal identifiers from our active systems.

Third-Party Access

Only payment processors and fraud-detection partners receive any account data — and only the minimum needed to complete or verify a transaction. No marketing third parties receive your data.

Common Questions About Your Data at 590k

These are the questions we hear most from account holders in Bangladesh about how their data is stored, who can see it, and how to change or remove it.

We store your name, email, contact number and date of birth from registration. We also hold transaction references from your bKash, Nagad or Rocket deposits and session logs tied to your device.

No. We never receive or store your mobile wallet PIN or password. Only the transaction reference and wallet number are passed to us by the payment processor to confirm a deposit.

Contact support via live chat or email from the address registered to your account. Quote your account ID and we will compile your data record and send it within a reasonable period.

You can request deletion. We will remove personal identifiers from active systems once any legally required retention period for financial records in your eligible region has passed.

Only with payment processors and fraud-detection partners, and only the minimum data needed for that specific transaction or security check. We do not share your data with advertisers or marketing firms.

Session cookies keep your account logged in during a visit. Analytics cookies help us understand lobby usage patterns. You can clear or block cookies through your browser settings without losing your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.